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I purchased the UN55B8000 with guaranteed delivery date. The date was right, but the TV delivered was a series 6000 one. Amazon will replace the TV set after Christmas. So, when you order “guaranteed delivery date” ask also for guaranteed product.
Rating: 1 / 5

By T. Holopainen on Feb 4, 2010

This is a great television! But buyer beware when using the Amazon.com Store Card 0% for 3 years deferred payment. The initial minimum payments would reasonably lead one to believe the balance would be paid in 2 years, not 3 as advertised. I have been going back and forth with customer service about how this could be. After a couple of months of getting nowhere, I have submitted the following complaint to the U.S. Federal Trade Commission:

I purchased a $2,500 television from Amazon.com on a 3-year deferred 0% interest promotion. I expected payments for 3-years of around $70 per month, but my billing statement indicated a minimum payment that would pay off the amount in 2 years. All I wanted was an explanation or justification (such as a sliding scale payment). Instead, all I got was unresponsive ‘copy and paste’ answers from the customer service center. Eventually, on October 31, S. Hern promised a reply in 20 days. I wrote again when I received no response in 20 days, and received a reply from T. Byrd promising a reply in 30 days. This ridiculous. I really don’t care how much I have to pay, all I want is an explanation of why I am not receiving a reasonable expectation of 36-months of even payments. They will say it was in the fine print, but I have read the fine print and see no reference to anything other than paying off the balance in 3 years and undefined minimum payments. Thank you for your assistance.

This experience has been horrible. In general, Amazon.com is great and has low prices, but once you take away the slick web interface and have to deal with the human component of customer service, then you see where the low prices come from.
Rating: 1 / 5

By D. Yuen on Feb 4, 2010

I thought I bought this TV (which is fantastic and I love it) with 12 months no payments, no interest.

It turns out that the so-called Store Card is not the Amazon credit card–and there was no such deal

using the Credit card. I ended up with $2,899.99 on my Amazon Credit Card–all due the following month.

I called Chase–the manager was arrogant as I tried to explain the problem. She giggled and said that

she’d never heard of this offer. I called Amazon–many pages of “clickable” choices.

I finally found the “Help” link. This guy was nice but explained the difference between the Amazon Credit

Card and the Amazon Store Card and suggested I ship the TV back and redo the order. Nice in theory but

I’d already unpacked and installed the “thing” so it doesn’t pan out in reality. I kept the

TV (it really is nice) and did not pack it up and ship it back, too much hassle.

Next I got an email from Amazon explaining–in so many words–how I f’d up. Nice. I wrote them back and

explained that I’d go ahead, pay off the TV then cancel mu Amazon “Confusion” Card and revert back to my Citi

card that gives me air miles. I felt better… until I received and answer back explaining that my response to THAT

email didn’t go “anywhere” because it’s unanswerable please go to (link such and such). I did, but once again I found

a busy page where it was difficult to come across the link to contact Amazon. Maybe if I still worked–I’m retired–I’d

have enough time (screwing off at work) to hack around and find these links and sort out all these cards, and offers,

etc. But as I explained in the email–that essentially went nowhere–that once I receive the Chase statement that I paid

the TV off–I will take great pride and joy in canceling that Amazon/Chase Credit Card and lick my wounds–they can

kiss my A– if I ever use it again.

Signed: “Enjoying my TV,” and the fact that I

am rich enough to pay off the debt and not have

to deal with jerks like the manager I dealt

with at Chase. She really reminded me of a

town hall meeting where the idiot from Congress

takes a question then calls someone on her Cell.

Duh?
Rating: 5 / 5

By Robert M. on Feb 4, 2010

I purchased the 55 in LED from 6ave electronics and when I received it the large remote did not work. I called 6ave, they told me to go through Samsung since it was new and under warranty. I called Samsung and the CS Rep tried to charge me for a remote! I explained it was a new TV, and she said OK they could send a remote it would be about 5 business days. After 5 days, no remote so I called Samsung back to get the status. Well, guess what, no order for a remote was ever put in the system but the fact I called about a broken remote was in the system. They said they would create a new order and it would take about 7-14 days from now to get the remote. I asked them to send it express mail, since the TV can’t be fully utilized without the large remote and I have already had the TV well over 2 weeks and it is almost useless without the remote. They refused to send it xpress mail, they all gave the same scripted phrase: “it is Samsung policy to send it UPS ground” I asked them, it is also Samsung policy to send defective remotes and not put in a replacement order? This is not standard procedure, Samsung sold me a defective product then failed to send a replacement. They acknowledge their mistake but do nothing to rectify it. I also purchased the additional 4 year warranty, I can not even imagine the horror I will have to go through if anything happens with the TV.

I spoke to at least 5 people in customer service, including the “ECR” department. The ECR department is supposedly for situations that have “escalated”. They were not only no help but outright RUDE!! I asked to speak to the ECR supervisor and she would not even get on the phone with me. The ECR Customer service rep would not even give me the Supervisors name, they will call me back they said. Needless to say, I am not holding my breath for the call. If you like being ignored and treated rudely then by all means get a Samsung. If not, look somewhere else….
Rating: 1 / 5

By Adel Altamimi on Feb 4, 2010

CEVA DELIVERY IS EXCELENT; THEY CALLED, CAME WITH 2 MEN; AND MAKE SURE IT WAS ALL OK.

THIS TV DELIVERED WITHIN 1 WK SINCE ODERED BEFORE ALL OTHER SAME DAY STUFFS ORDERED THAT HAD NOT DELIVERED (VIA USPS AND UPS).

TRYING AMAZONE PRICE CHECK OUT BECAUSE THE PRICE IS CHEAPEST ON THE WEB ON THE DAY ORDERING; IT LISTING PRICE MAY HIGHER THAT ACTUAL SELL PRICE. FREE SHIP/NO TAX; RECYCLE FEE TO SJ CA

THE TV IS THE BEST QUALITY OF SAME SIZE CLASS. NO REGRET EVEN YOU CAN HAVE 2-3 TVs SET WITH THE PAID PRICE.

CHEERS
Rating: 5 / 5

By H. Nguyen on Feb 4, 2010